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Handling Conflict Situations Training Conflict Resolution Training Courses

If you’re looking for really effective Conflict Resolution Training you’re in the right place.

Our Conflict Resolution skills training courses are designed to teach the relevant skills to enable learners to resolve conflict in a constructive way. To resolve conflict effectively, you need to be a skilled communicator. You need the ability to quickly reduce stress. Effective conflict resolution can often make the difference between positive and negative outcomes. Learn active listening skills to ensure you hear and understand other people’s positions and perspectives. Learn to be assertive rather than submissive or aggressive.

Companies large and small choose us – why? Your own tailored, Conflict Resolution Training course, at your own premises at the same price as a standard course from elsewhere.

The JMD Training difference is clear:

  • We come to you - your Conflict Resolution Training will be given on your site
  • You get to keep the manuals - Conflict Resolution training manuals are provided as PDFs
  • There will only be people from your company on your course
  • We offer a money-back guarantee if any delegates are not completely satisfied
  • The training date is around you, not us!
  • Our prices are astounding
  • We can assess all learners in advance for free
  • Our courses are never cancelled

Visit our blog If Only I’d Known That,; we have called it that because we hear it so many times in training sessions. In fact, if only we had an extra $150 for every time someone says “If only I’d known that.” ….

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Course TypeCost per day
1 to 1 training$625 + GST
2 to 3 delegates$1195 + GST
4 to 5 delegates$1495 + GST
6 to 8 delegates$1995 + GST

Prices are PER DAY, and NOT per-person! E.g. if there’s 6 people on the course, you pay $1995 + GST.

Other Personal Development training courses

Organisations who have benefitted from our Conflict Skills training include:

  • NZ International Students Centre

Aims of the Managing Conflict course

To learn to manage conflict in a constructive way

Course objectives

By the end of the Resolving Conflict training course, learners will be able to: 

  • Define conflict
  • Give a clear insight in to the root causes of all forms of conflict, an understanding of how conflicts manifests and how to begin to resolve it
  • See and understand why conflict happens
  • Manage and resolve interpersonal conflict
  • Recognise the signs of conflict emerging in a team situation
  • Mediate in a conflict situation
  • Identify and deal with behaviours which trigger and escalate conflict
  • Handle conflict situations with service users
  • Produce action plans, including organisational action plans, to help plan better to diffuse conflicts
  • Self-assess their ability

How the course is run

This instructor-led course has an interactive approach, with plenty of opportunities for learners to practise the new skills they learn.


  • Aims and objectives of course
  • Confidentiality contract

Defining conflict

  • What is conflict?
  • Why can conflict be damaging in the workplace
  • What do we mean by creative conflict?
  • What is the best outcome for conflict

The root cause of conflict, how conflict manifests and how to begin to resolve it

  • How do conflicts begin?
  • What situations can cause conflicts?
  • Review own experiences and case studies

See and understand why conflict happens

  • Recognising potential conflict situations and dissolving them

Know how to manage and resolve interpersonal conflict

  • Avoiding coming to blows
  • Using assertiveness
  • Tips and tricks in managing and resolving

Recognising the signs of conflict emerging in a team situation

  • What are the signs of conflict?
  • How do we measure and monitor arousal?
  • What is anger and how does it work?
  • Manifestations of anger

How to mediate in a conflict situation

  • Active listening
  • Assertiveness
  • Self awareness and confidence

Identifying and dealing with behaviours which trigger and escalate conflict

  • What are the triggers for conflict?
  • What behaviour panders to those triggers?
  • How do we take away the power of the trigger?

Producing action plans

  • What causes organisational conflicts?
  • How do we plan them out of existence?

Self assessment of ability

  • How do you feel you understand conflict?
  • Could you mediate in a conflict situation?
  • Can you stop a conflict after ignition?

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We provide Microsoft Office training courses, other IT training courses and Personal Development training courses in Sydney, CBD, North Sydney, Chatswood, St Leonard’s, Parramatta, Ryde, Macquarie Business Park, Alexandria, Mascot, Hornsby, Arndell Park, Wetherill Park, St Marys, Penrith as well as the Hills District, the Sutherland Shire and the Central Coast. We will travel further if expenses are covered.

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